Managed Services, Monitoring & Support

Ensuring Peace of Mind

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Our highly-skilled technical experts manage the security of your network so you can focus on the success of your business. From the comprehensive to the targeted solution, our flexible, cost-effective approach ensures you receive exactly the support you need, when and where you need it.

MANAGED SERVICES

Are Managed Services Right For You?

  • Are budgets being reduced?
  • Is training a luxury?
  • Has cybersecurity become too complex?
  • Are resources being refocused and retasked?

Of course you need IT security, but you don’t need to manage it, staff it, or even own it. In fact, when you take advantage of our managed services there is a great chance you can reduce your overall staffing and business costs.

Don’t be forced into a “one size fits all” solution.

We have a wide variety of manufacturer, Cloud based and turn-key solutions to select from and we fully customize all of our managed services for each customer.

Are you expecting too much from your IT staff?

Your IT staff are expected to handle all types of issues, from end user applications to database configuration. They are often a jack-of-all-trades in IT.  But, cybersecurity is complex and requires skilled and knowledgeable professionals to ensure it is done right.  Use A2N managed services because one simple mistake can make the difference between maintaining your brand or making headlines.

Managed Service Solutions Available:

  1. Firewall and VPN
  2. Intrusion Prevention Services
  3. Web Content Protection (URL, WebAV, SSL, Application Control
  4. Wireless
  5. Distributed Denial of Service (DDoS)
  6. Security Information and Event Management (SIEM)
  7. Managed Anti-SPAM Service (MASS)
  8. Internal and External Vulnerability Assessments

ENTERPRISE MONITORING

Network Monitoring

As businesses grow, so do expectations of network performance – even as IT resources remain limited. How can you perform 24/7 without breaking the bank? Network monitoring and outsourced SOC services from A2N can help.

Nagios_Log

With A2N, you’ll always have eyes on your network. When something goes wrong, you can expect us to follow up with a phone call from an actual SOC engineer located here in Ontario, Canada.

Interested in adding Security Information and Event Management (SIEM) capabilities to track and alert against security or performance-impacting incidents?  We can assist with that too!

Application Monitoring

It’s relatively simple to ping an IP or collect SNMP polls, but, it takes skill and experience to create custom pollers and processes to know if your applications and networks are actually working as intended.Nagios_App_Monitor

A2N provides complete monitoring of applications and application state – including Windows applications, Linux applications, UNIX applications, and Web applications.

Benefits

  • Increased server, services, and application availability
  • Fast detection of network outages and protocol failures
  • Fast detection of failed services, processes and batch jobs

Bandwidth Monitoring

Visibility is the key to quickly and accurately identifying the root cause of network issues.  We offer affordable, appliance-based and software solutions that are trusted globally by large and small organizations from an array of industries including: military, financial, insurance and information technology firms.

We will continuously scan, monitor, and report any activity throughout your network offering you with complete insight.   Our solutions track bandwidth consumption, network latency, disk usage, event logs, device status and battery backup states –just to mention the obvious!

 

 

Environmental Monitoring

Do you have concerns with environmental conditions, such as: temperature, water and airflow?  Allow A2N to monitor these conditions in your server rooms, data centers, or building mechanical areas.

  • Cameras – Pan and Tilt
  • Temperature Sensorssechawk
  • Humidity Sensors
  • Liquid Detection Sensors
  • Voltage Sensors
  • Airflow Sensors
  • Motion Sensors
  • Smoke Detectors
  • Doors & Security Sensors
  • Dry Contact Sensors

Email Transaction Processing

For some companies, email is their lifeblood and downtime is not an option. If that’s a challenge you’re facing, A2N can utilize an account on your mail system to generate and monitor bi-directional email transactions. We’ll send an email at regular intervals, verify it was sent, verify it was received, then reverse the process.

Benefits
Implementing effective email monitoring with A2N offers the following benefits:

  • Increased server, services, and application availability
  • Fast detection of network outages and protocol failures
  • Fast detection of email server failures and delays

SUPPORT SERVICES

Peace of Mind

For the times you want the assurance and peace of mind of having a local expert resource available to answer questions or remotely fix a problem. Our Security Operations Center (SOC) is uniquely qualified to do just that.  Typically, because we already understand your environment and your solution configuration we don’t force you to go through a Level 1 to Level 3 support queue – you go to the “front of the line” and speak directly with our experts.

We offer:

  • 8×5 & 7x24x365 Email, Telephone and Web Portal Support
  • Remote Fix
  • RMA Intervention
  • Manufacturer Advocate
  • First Call Support

Annual Maintenance

Our on-site and remote maintenance support is one of the hottest service we offer. If your IT department is concerned about conducting upgrades and modifications to production security systems then a maintenance program is right for you.

Our maintenance package includes:

  1. Two annual on-site visits to upgrade and patch your solutions
  2. Offsite storage of your security configuration
  3. Passwords backup (just in case you forget)
  4. A basic policy review with verbal recommendations
  5. Q&A: We will answer any solution related questions

Combined with our support package your business will be well supported.